Privacy Policy

This policy explains how Valotone 10 CC t/a The Fire Guy (“The Fire Guy”, “we”, “us”) collects and looks after your personal information when you use our website, request a quote, make a booking, or buy products and services from us.

• •Responsible party: Valotone 10 CC t/a The Fire Guy
• •Company registration: 2009/005534/23
• •VAT number: 4220252359
• •Address: Unit 2, Edison Business Park, Vanderbijlpark, Vaal Region, South Africa
• •Information Officer: Collin (Information Officer) — thefireguy.vaal@gmail.com

We are committed to protecting your privacy and to processing your personal information lawfully, fairly, and transparently as required by POPIA.

We only collect what we need to serve you. Depending on how you interact with us, this may include:

• •Contact details — your name, company name, email address, phone number.
• •Service details — your physical or site address, the equipment you own or need, and details of the work requested.
• •Quote & invoice information — the items quoted, prices, purchase order references, and signatures captured on quotes or delivery receipts.
• •Booking information — the date, location, and nature of a service booking.
• •Messages — anything you send us through our contact or enquiry forms.
• •Technical information — basic, non-identifying information needed to keep the site secure and working (for example, rate-limiting to prevent abuse, and error diagnostics).

We do not ask for, or store, your banking details, card numbers, or ID numbers through the website. Payments are arranged directly with you by electronic funds transfer.

We process your personal information for the following purposes, each on a lawful basis recognised by POPIA:

• •To provide our services (supply, service, and certify fire equipment) — necessary to perform our contract with you.
• •To prepare quotes and issue tax invoices — necessary for the contract and to meet our legal obligations (for example, SARS record-keeping).
• •To respond to your enquiries and bookings — based on your request and our legitimate interest in running the business.
• •To send service reminders (for example, when equipment is due for its annual service) — based on our legitimate interest in keeping your equipment compliant, and on your consent where required.
• •To keep our systems secure and reliable — based on our legitimate interest in protecting the business and our customers.

Where we rely on your consent (for example, optional marketing), you may withdraw it at any time — see Your rights below.

We do not sell your personal information. We share it only with trusted service providers (“operators” under POPIA) who help us run the business, and only to the extent needed. Each is bound to keep your information secure and to use it only on our instructions:

• •Our hosting and database provider — stores the website data securely.
• •Our website host — runs the website and its servers.
• •Our email provider — delivers quotes, invoices, and notifications to you.
• •Our error-monitoring provider — helps us detect and fix technical faults.

We may also disclose information where the law requires it (for example, to SARS or a competent authority), or to establish, exercise, or defend a legal claim.

Storage outside South Africa

Some of our service providers store data on secure servers located in the European Union. Where your personal information is transferred outside South Africa, we ensure it is protected by laws or contractual safeguards that offer a level of protection comparable to POPIA, as permitted by section 72 of the Act.

We keep your personal information only for as long as we need it for the purposes above, and as required by law:

• •Tax and accounting records (quotes, invoices, delivery receipts) — retained for at least five years, as required by South African tax law.
• •Equipment and service records — retained for as long as you remain a customer and for a reasonable period afterwards, so we can prove compliance and service history.
• •Enquiries and contact messages — retained only as long as needed to deal with your request.

When we no longer need your information, we securely delete or de-identify it.

We take the security of your information seriously and use appropriate, reasonable technical and organisational measures to protect it — including encrypted connections, access controls, role-based permissions for our staff, and audit logging of sensitive actions. No system is perfectly secure, but we work continuously to safeguard your information and to improve our defences.

If a security breach affecting your personal information ever occurs, we will notify the Information Regulator and you as required by POPIA.

Under POPIA you have the right to:

• •Access the personal information we hold about you (section 23).
• •Correct or update information that is inaccurate, irrelevant, or out of date (section 24).
• •Request deletion of information we no longer have a lawful reason to keep.
• •Object to processing based on legitimate interest, and to opt out of direct marketing at any time.
• •Withdraw consent where we rely on it, without affecting processing already carried out.
• •Complain to the Information Regulator if you believe we have mishandled your information.

To make any request, email our Information Officer at thefireguy.vaal@gmail.com or call us on 066 125 6868. We will respond within a reasonable time and may need to verify your identity before acting on a request.

Our website uses only the cookies and local storage necessary for it to function and stay secure (for example, to keep you signed in to a staff portal). We do not use these for advertising. You can control or delete cookies through your browser settings; disabling essential cookies may stop parts of the site from working.

We may update this policy from time to time. When we do, we will change the “Last updated” date above and, where the change is significant, take reasonable steps to let you know.

The Fire Guy — Information Officer
Email: thefireguy.vaal@gmail.com
Phone: 066 125 6868
Address: Unit 2, Edison Business Park, Vanderbijlpark, Vaal Region, South Africa

You also have the right to lodge a complaint with the Information Regulator (South Africa), which oversees compliance with POPIA. Their contact details are published on the Information Regulator’s official website.